ICT is key to promote smart, sustainable & innovative government
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Ana Maria PiñuelaHead of Sector


The sector builds on the results of previous research in the eGovernment and Education areas, and encompasses three complementary perspectives:

  • Helping the public administrations to provide more efficient and effective public services to citizens and businesses.
  • Developing solutions to enhance learning: Learning at the workplace, collaborative learning, learning at school, higher education, accessible learning, authoring tools and adaptive learning.
  • Developing smart cities infrastructures that offer added-value services to citizens to cope with societal challenges and to enable business services.
  • Research, design and development of ICT tools that support Public sector administrative processes to deliver seamless and faster public services.
  • Adoption of emerging technologies that support new demands for services and contents in education.
  • Design and deployment of new ICT tools and integration of existing technologies that allow emerging smart cities to offer sustainable and added-value services.


Main Activities: 
  • Management of market-driven projects with promotion of project results to Atos customers in the Public and Education sector.
  • Integration of research results into the public administration legacy systems.
  • Definition and assessment of new and efficient services for Smart cities, focused on convergence of physical and virtual infrastructures, and citizen participation.
  • Development of ICT tools that implement more efficient services with special focus on interoperability, cross-organizational flows, big and open data, cloud for public administrations, and smart cities.
  • Development of ICT tools with strong education orientation focused on personalization, student experience, lifecycle management, and contextualized eLearning.
  • Identification and execution of new business opportunities in the Public and Education sector in line with innovative key offerings.
  • Single European administrative space: Implement the vision of seamless cross-organizational and cross-border services through adoption of technologies.
  • More for less: Explore solutions, constraints and applicability for clouds of public services and open source.
  • Sustainable IT: Explore the role of public administration as an early adopter of technologies such as migration to IPv6, Green IT, etc.
  • Open government: Releasing public data and using linked data techniques to help people understand how government works and how policies are made.
  • Explore how public administrations can leverage big data techniques to save money in operational efficiency. 
  • Connected government: Explore possibilities of IoT to improve efficiency and enable transformation of e-government processes.
  • Learning environments based on serious games, education applications for mobile devices.
  • Development, deployment and validation of sustainable and ICT-enabled added value services in smart cities, by leveraging existing technologies in different areas of activity with high potential benefit.
Current Research Topics and Findings: 
  • Cross border authentication that allows citizens to access eGovernment services by using their national eID.
  • Involvement of citizens in policy-making processes through innovative non-intrusive technologies.
  • Participation of citizens in the policy development process and harmonization of policies across governmental levels (e.g. immigration policy).
  • Implementation of web 2.0 government sites that allow interactive information sharing, interoperability and dynamic collaboration of different kinds of users.
  • Adaptive learning experience for students, collaborative learning environments, learning/training strategies, platforms to support learning processes and training.



Support the Big Data Value PPP in realizing a vibrant data-driven EU economy and contribute to the implementation of the PPP.

Big Policy Canvas

Big Policy Canvas
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Fosters collaboration among Public Sector stakeholders and offers a solid knowledge base towards building a more evidence-based public sector, promoting transparency.


Unlocking the potential of data in your city
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Provides tools for cities to collect, organize, harmonize and give value to historic and near real-time urban information, coming from several sources.


Managing affective-learning through intelligent atoms and smart interactions
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Integrated platform for adaptive learning, automatic feedback, automatic assessment of learner’s progress and behavioral state, effective learning and game-based learning.


Networked labs for training in STEM
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Pan-European learning network platform that supports fast dissemination of learning content to a wide audience in a ubiquitous manner.


Improving university, industry and society interfaces to boost Europe's innovation stakeholders
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Good practices, guidelines and training materials to improve awareness and practical performance in university-industry-society interfacing.

Student Mobility Study

Feasibility study on cross-border use of eID and authentication services
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Commercial Project

Describes the current landscape in the area of cross-border access to student services in the EU and the issues preventing wider adoption of systems facilitating this access.